The future of customer engagement is built upon experiences. Having distributed departments and teams manage different stages of customer engagement no longer works - in fact, it creates a disjointed customer flow.
Join Brian Solis, principal analyst at Altimeter Group, as he explores how to align internally around a common strategy to deliver and reinforce desired experiences throughout the customer lifecycle.
Join this live webinar to learn:
The Four Moments of Truth when engaging customers
How shared experiences inform decision making
Why all functions must collaborate to deliver one brand experience